How does SAA VOYAGER work

SOUTH AFRICAN AIRWAYS VOYAGER

South African Airways will be implementing changes to the Voyager program over the next few months in order to bring them into line with their entrance into the Star Alliance on 10 April 2006, and most importantly as prevention of fraud.

A new user guide detailing changes to how miles are earned and redeemed will be forwarded to all Voyager members and Travel Management Companies by the end of March 2006.

The major changes will affect the way in which miles are redeemed.

Listed below are some of the changes:

  • SAA is releasing a new online system for Voyager members called Book By Miles, which will be available through the SAA website www.flysaa.com or our Rosebanktravel.com link into the SAA website, WEF 18 March 2006.
     
  • The Book By Miles system allows reservations and awards to be done online for SAA and most Star Alliance partners. (Current exceptions Emirates, El-Al, Virgin, Sri Lankan and Qantas.)
     
  • All existing Voyager Award reservations held by Travel Management Companies must be issued by 17March. Any reservations still held wef 18 March, must be ticketed by SAA offices. A collection fee of ZAR150.00 will apply to all tickets which have to be collected from an SAA office.
     
  • Access to the Book By Miles system will be by controlled by Voyager Membership number and unique Pin number.
     
  • It is of utmost importance that Voyager members update their personal details by accessing the website, www.flysaa.com and ensure that their details are correct. All first names and surnames are to be as per passport or Identification documents and all contact details are to be corrected.
     
  • Clients who require Rosebank Travel to do their Book By Miles reservations on their behalf, must ensure that their consultant be informed of their Pin details, and receives written authorization to utilize their Pin number. No Book By Miles reservations will be made without written authorization.
     
  • Change fees for Voyager reservations remain at a cost of R228.00, however, there is a grace period of 24hours to make a free change on new reservations.
     
  • Travel Management Companies will no longer be able to make Voyager award reservations on their Global Distribution Systems. All reservations for free Voyager tickets must be made online.
     
  • No waitlists will be permitted for any Voyager Award tickets. Only confirmed reservations will be accepted. Current waitlists held will be retained in SAA's system until confirmed or cancelled. Any changes/updates required on reservations made on Global Distribution Systems must be made telephonically with SAA.
     
  • Booking classes for the Voyager Award tickets will change as follows : P = O / D = I / U = X. This will apply to all Star Alliance partners except for Air Canada where their classes will be D and W.
     
  • The Award can be drawn and the reservation finalized in one transaction, alternately, the reservation can be made and the Award certificate can be drawn at a later stage. The Award certificate must however be inserted into the reservation within 72hours or the reservation will automatically be cancelled.
     
  • Award certificates can be drawn and held without a reservation and will be valid for the normal period.
     
  • The existing system of 5000 miles for non-expiry of miles, will remain in place. Ie 5000 miles must be flown per annum to prevent expiry of miles.
     
  • Tier Bonuses will only apply to miles earned solely on SAA flights
     
  • Life Time Platinum status will only be retained by miles earned on flights solely on SAA
     
  • Threshold bonuses will apply to miles earned on SAA and Star Alliance Partners.
     
  • Miles can be redeemed on all Star Alliance partners wef 10April 2006.
     
  • Voyager Upgrade Awards. An upgrade award can only be requested once the air ticket is paid for and issued in the lower class. SAA has not finalized programming on the Book by Miles system to enable requests for book Upgrade Awards or draw certificates. This enhancement is only expected by the end of 2006. Any upgrade award required must be requested telephonically from the Voyager department. No waitlists will be permitted. Waitlists currently held by <Travel Agent Name> will be retained in SAA's system and consultants will have to contact SAA to check the progress of the waitlist. Upgrade fare levels are also expected to change.
     
  • E-tickets will be issued for online reservations when payment of taxes and fees are done by credit card. Where cash payment is done for taxes and fees, the ticket must be issued by SAA and collected from their offices. A collection fee of ZAR150.00 will apply to all tickets which have to be collected from an SAA office.
     
  • It is imperative that any miles being transferred from American Express or Nedbank be done timeously to ensure that sufficient miles are available to redeem awards.

TIERS

Voyager Star Alliance

  • Tier 1 – Blue No tier
  • Tier 2 – Blue No tier
  • Tier 3 – Silver Silver
  • Tier 4 – Gold Gold
  • Tier 5 – Platinum Gold
  • Tier 6 – Life Time Platinum Gold

HOW TO EARN MILES

Quote your Voyager membership number when making your reservation or booking.
Present your Voyager membership card upon check-in or when collecting your vehicle.
Keep your original boarding pass and a copy of your ticket, copy of e-ticket receipt or original invoices for non-airline partners until Miles reflect on your Mileage Summary.
Documentation for missing Miles must be submitted 30 days before expiry of the required time frame.

 

Earning Miles on South African Airways and Airline Partners

  Economy Class Business Class First Class Minimum Mileage Additional Information
100% Miles flown in Y B M K H S Q class fares 100% plus 25% additional class bonus in C J Z D class fares n/a 250 - 500 Miles 50% Miles in T V L W G class fares.
100% Miles flown in Y B M U H Q V W S T L K class fares 100% plus 25% additional class bonus in J, C, D, Z class fares n/a 250 - 500 Miles 50% Miles flown in N G P E A class for Int. flights beyond Canada & USA. All other flights earn no Miles in above classes
100% Miles flown in Y B M H K class fares 100% plus 25% additional class bonus in C D Z J class fares 100% plus 50% additional class bonus in F A P class fares n/a 50% Miles flown in discounted S Q V L W G U class fares. No miles in R N E T fares
100% Miles flown in Y B M K H S Q class fares 100% plus 25% additional class bonus in C J Z D class fares n/a 250 - 500 Miles 50% Miles in T V L W G class fares
100% Miles flown in U, E, O, A, Y, B for international flights and Y and B for domestic flights. 100% plus 100% additional class bonus Miles flown in C, D, J and Z class fares for international flights.   n/a n/a 70% Miles flown domestic and Int. discounted Economy M H Q V class fares; 70% miles flown in W T Int. class fares.
No Miles awarded for L, G, S, K, P, F and N classes for international routes. No Miles awarded for W, T, L, G, S, P, F and N class fares on domestic routes.
100% Miles flown in Y class fares 100% plus 50% additional class bonus Miles in C D Z class fares n/a n/a 50% Miles flown in B M H Q V W S L K P G E U discounted Economy Class fares. No Miles in J O T class fares
100% Miles flown in B G H M S W Y E U Q V class fares 100% plus 25% additional class bonus Miles in C D J P class fares 100% plus 50% additional class bonus Miles in A F class fares n/a 50% Miles flown in discounted T K L Economy Class fares. No Miles in N R Z class fares
100% Miles in B E H K M Q S U Y class fares 100% plus 25% additional class bonus Miles in C D J Z class fares 100% plus 50% additional class bonus Miles in A F P class fares n/a 70% Miles flown in V W discounted Economy Class fares. No Miles in G L N R T fares
100% Miles flown in Y B M U H G Q class fares 100% plus 25% additional class bonus Miles in J C D Z class fares n/a n/a 50% Miles flown in V W discounted Economy Class fares. No miles in R P class fares
100% Miles flown in H M B Y E A V Q  P O L K G U T S W Z classes 125% flown in C D J class fares n/a 500 Miles I X N R classes are not eligible for accrual
100% Miles flown in Y B M H Q K V U S W E classes 125% flown in C D class fares n/a n/a 100% flown in Economy Promo classes L T N
100% Miles flown in D Z J Y S M Q class fares 100% plus 25% additional class bonus Miles in C I A class fares 100% plus 50% additional class bonus Miles in F class n/a No Miles will be earned on flights between JNB-TLV-JNB
100% Miles flown in Y B M H class fares 100% plus 25% additional class bonus Miles in C D J class (Z–domestic) class fares 100% plus 50% additional class bonus Miles in F A P class fares 250 - 500 Miles 50% in Q K class fares. No Miles in R N G L S T U V W class fares
100% Miles flown in Y class fares 100% plus 25% additional class Miles in C J O I class fares 100% plus 50% additional class bonus Miles in F A P class fares 250 - 500 Miles 50% in E R W B Q K T X V G M U L class fares. No Miles in S D Z N class fares
100% Miles flown in M T U Y class fares 100% plus 25% additional class bonus Miles in C I J P Z class fares 100% plus 50% additional class bonus Miles in F A class fares n/a 50% in L N Q S discounted Economy Class fares. No Miles in B E G H K O V W class fares. JNB - BOM - JNB route excluded from accrual
100% Miles flown in Y B class fares 100% plus 25% additional class bonus Miles in C D J Z class fares n/a n/a 50% Miles flown in S M H Q V G E K class fares. No Miles in N L class fares
100% Miles flown in Y B D M H Q V G U class fares 100% plus 25% additional class bonus Miles in C D J Z class fares 100% plus 50% additional class bonus Miles in F A class fares 125 - 750 Miles 50% Miles in W S (L world- wide) class fares. 125 flat Miles in T L class fares
100% Miles flown in B E H M Q S V Y class fares 100% plus 25% additional class bonus Miles in A C D J Z class fares n/a 150 -750 Miles 25% Miles flown in G K L T U W Class fares. No Miles in R N class fares
100% Miles flown in B E H K L M S U W Y class fares 100% plus 25% additional class bonus Miles in C D J Z class fares 100% plus 50% additional class bonus Miles in F A P R class fares n/a No Miles in G Q V N T Class fares.
100% Miles flown in Y B M U H V Q S W G class fares 100% plus 25% additional class bonus Miles in C D J Z P class fares 100% plus 50% additional class bonus Miles in F A class fares n/a 50% Miles flown in T E L K class fares. No Miles in R N class fares
100% Miles flown in U Y B M H Q T K S international class fares & Y B M H Q T K S domestic class fares 100% plus 25% additional class bonus Miles in C D J Z class fares 100% plus 50% additional class bonus Miles in F A P class fares 250 - 500 Miles 50% Miles flown in G V W domestic class fares. No Miles in R L E G V W N Int. class fares & E N domestic class fares
110% Miles flown in U A O class fares. 100% Miles flown in Y B M H K class fares 100% plus 25% additional class bonus Miles in C D J class fares n/a 250 – 500 Miles 50% Miles in S E Q T L class fares. 25% Miles in V class fares & U O domestic class fares. No Miles in O R A N class fares
100% Miles flown on Y, B, M, E, U, H, Q, V, W, S, T, L, K, G, N class fares 100% plus 25% additional class bonus Miles in J,C, D, Z and P class fares 100% plus 50% additional class bonus Miles in F and A class fares n/a n/a
100% Miles flown in J B E P O Y H K L M N Q R S T U V W G class fares n/a 100% plus 50% additional class bonus Miles in A C D F Z class fares n/a O class is also an award class – no Miles will be awarded for redemption use.
100% Miles flown in Y B R L class fares. 115% Miles flown in W S K H class fares 100% plus 25% additional class bonus Miles in J C D I Z class fares n/a n/a 50% Miles in V U M E Q X N O class fares. No Miles in G P T class fares. JNB-LHR-JNB and CPT-LHR-CPT are excluded from mileage accrual.
100% Miles flown in Y B H K class fares. 110% Miles flown in W R T class fares 100% plus 25% additional class bonus Miles in J C D I class fares 100% plus 50% additional class bonus Miles in F A class fares n/a 50% Miles flown in G L M V S W O Q class fares. No Miles in E class fares. Miles accruable on QF domestic services and Australia to South Africa routes only
100% Miles flown in Y B M U H V Q class fares 100% plus 25% additional class bonus Miles in J C D Z class fares n/a 250 - 500 Miles 50% Miles in W S G class fares. No Miles in T E L K class fares
100% Miles flown in Y B E U S M H K G class fares 100% plus 25% additional class bonus Miles in C D J Z class fares 100% plus 50% additional class bonus Miles in F A P class fares n/a 50% Miles in Q V L class fares. No Miles in R N T W class fares
100% Miles flown on Y B G W H L M V Q class fares 100% plus 25% additional class bonus Miles in A C D Z class fares n/a 250 - 500 Miles 50% Miles in E O J T U S K class fares. No Miles in R N class fares.
100% Miles flown in Y B M K H S Q W class fares n/a n/a 500 - 1000 Miles 50% Miles flown in discounted Economy Class fares V,L & G. T class on regional flights only.
Adria Airways
100% Miles flown in Y B class fares 100% plus 25% additional class bonus Miles in C D Z class fares n/a n/a 75% Miles in P M H Q E S V W class fares, 50% Miles in G K L T class fares. No Miles in A U class fares
Croatia Airlines 
100% Miles flown in Y B A F M H K Q V class fares. 100% Miles flown in A F J K O class fares for routes: (SPU/DBV/PUY/ZAD-ZAG). 100% Miles flown in A F J class fares for routes: (SJJ/SKP/PRN/TGD-ZAG) 100% plus 25% additional class bonus Miles in C D Z class fares n/a n/a 50% Miles in W S J O P class fares. 50% Miles in P U class for routes (SPU/DBV/PUY/ZAD-ZAG). 50% Miles in K O class and no Miles for P U class fares for routes(SJJ/SKP/PRN/TGD-ZAG)
Blue 1
100% Miles flown in B E H M Q S V Y class fares 100% plus 25% additional class bonus Miles in A C D J Z class fares n/a 150 - 750 Miles 25% Miles flown in G K L T U W class fares. No Miles in R N class fares
ET
100% Miles flown in Y G S B M K L V H U Q T W E O class fares 100% plus 100% additional class bonus Miles in A C D J class fares n/a 500 - 1000 Miles No Miles in X I N class fares

NOTE: The earning schedule is subject to change without notice. Please click here for the validity period of missing Miles.

Earning Miles on non-airline partners

  WHEN YOU STAY AND RENT  
MSC Starlight Cruises 1 Mile for every R5 spend on full paying cruise fares
Hilton HHonors 100 - 500 Miles per stay or 1 Mile per dollar spent
Hyatt 300 - 500 Miles per stay
InterContinental Hotels Group 200 - 500 Miles per qualifying stay
Radisson 250 - 500 Miles per stay
Sabi Sabi 750 Miles per Member per night
Tsogo Sun 500 - 750 Miles per stay
Global Hotel Alliance 500 Miles per stay
Avis 250 - 500 Miles per rental
Budget 100 - 500 Miles per rental
EUROPCAR 250 - 500 Miles per rental

 

WHEN YOU SPEND  
Voyager Credit Card Earn up to 1 Mile for every R6.00 spent
Diners 1 Mile for every qualifying R7,50 charged
Bidvest Bank 20 Miles for any American Express Travellers Cheques, Cash Passport or World Currency cards to the value of R1 000.
Spec-Savers 1 Mile for every R5 of qualifying purchases at participating outlets
House of Busby 1 Mile for every R5 of qualifying purchases at participating stores
Seeff Qualifying sellers can earn 1 Voyager Mile for every R100 of the sales price through participating branches. Qualifying buyers can earn 1 Mile for every R200 of the purchase price through participating branches.
Voyager Wine Club 1 Mile for every R7.50 spent on qualifying purchases
Health Spa's Guide 1 Mile for every R7.50 spend


NOTE:
 Terms and conditions apply. Please click here to read.
 

MILEAGE EARNING TABLE

Airline From To Miles
SA Accra Abidjan 261*
SA Abidjan Johannesburg 3 153
SA Accra Johannesburg 2 892  
SA Beijing Johannesburg 7 281
SA Beira Johannesburg 612  
SA Blantyre Johannesburg 843  
SA Bloemfontein Cape Town 564  
SA Bloemfontein Durban 286 *
SA Bloemfontein Johannesburg 241*
SA Brazzaville Johannesburg 1 729
SA Bujumbura Johannesburg 1 567
SA Bulawayo Johannesburg 418  
SA Buenos Aires Johannesburg 5 069 
SA Cape Town Durban 774  
SA Cape Town East London 535  
SA Cape Town Johannesburg 788  
SA Cape Town Kimberley 510  
SA Cape Town London 6 019  
SA Cape Town Maputo 1 003  
SA Cape Town Nelspruit 948  
SA Cape Town Port Elizabeth 401 *
SA Cape Town Upington 415  
SA Cape Town Walvis Bay 796  
SA Cape Town Windhoek 793  
SA Cotonou Johannesburg 2 829
SA Cotonou Pointe Noire 1 012
SA Dakar Johannesburg 4 163  
SA Dakar New York 3 812  
SA Dar es Salaam Johannesburg 1 514  
SA Douala Johannesburg 2 414  
SA Dubai Johannesburg 3 984  
SA Durban East London 282 *
SA Durban Johannesburg 312 *
SA Durban Port Elizabeth 418 *
SA Durban Maputo 297  
SA Durban Nelspruit 313  
SA East London Johannesburg 478 *
SA East London Port Elizabeth 143 *
SA East London Cape Town 535  
SA Entebbe Johannesburg 1 826  
SA Frankfurt Johannesburg 5 391  
SA Gabarone Johannesburg 182 *
SA George Johannesburg 644  
SA Harare Johannesburg 593  
SA Hoedspruit Johannesburg 218 *
SA Hong Kong Johannesburg 6 641  
SA Johannesburg Antanarivo 1 336  
SA Johannesburg Kimberley 280 *
SA Johannesburg Kinsasha 1 714  
SA Johannesburg Lagos 2 800  
SA Johannesburg Libreville 2 214  
SA Johannesburg Lilongwe 911  
SA Johannesburg Livingstone 586  
SA Johannesburg London 5 631  
SA Johannesburg Luanda 1 537  
SA Johannesburg Lubumbashi 1 000  
SA Johannesburg Lusaka 741  
SA Johannesburg Maputo 268 *
SA Johannesburg Manzini 207  
SA Johannesburg Maseru 229  
SA Johannesburg Maun 514
SA Johannesburg Mauritius 1 915  
SA Johannesburg Mumbai 4 331  
SA Johannesburg Munich 5 239  
SA Johannesburg Nairobi 1 806  
SA Johannesburg Nampula 1 047
SA Johannesburg Ndola 902
SA Johannesburg Nelspruit 173 *
SA Johannesburg New York 7 975  
SA Johannesburg Phalaborwa 243  
SA Johannesburg Pietermaritzburg 287  
SA Johannesburg Pemba 1 212  
SA Johannesburg Perth 5 177  
SA Johannesburg Pointe-Noire 1 817
SA Johannesburg Polokwane 172  
SA Johannesburg Port Elizabeth 564  
SA Johannesburg Richards Bay 296 *
SA Johannesburg Sao Paolo 4 634  
SA Johannesburg Sydney 6 863  
SA Johannesburg Upington 450  
SA Johannesburg Umtata 388  
SA Johannesburg Victoria Falls 567  
SA Johannesburg Walvis Bay 869  
SA Johannesburg Washington 8 114   
SA Johannesburg Windhoek 722  
SA Kigali Johannesburg 1 670
SA Nelspruit Livingstone 623  


 

* Voyager Members will receive a minimum of 500 Tier Miles for these Sectors. However, heavily discounted Economy Class fares on South African Airways (T, V, L, W, G) SA Express Airways and Airlink earn only 50% of actual flight distance with a minimum of 250 Miles. The following tickets are not eligible for earning Miles:
  • Travel industry reduced rates, including tour operator tickets.
  • Unpublished fares, charter tickets and Voyager Award tickets.
  • Compensation and sponsorship tickets.
 

Subject to change.

 
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